POLICIES & FAQ'S

DEPOSIT/HOLDING FEE & BALANCE DUE

A 50% non-refundable holding fee/deposit is required to book a session. Your balance will be due on your shoot. We accept MasterCard, Visa and cash.


RESCHEDULING

Rescheduling is allowed ONCE with 2 business days notice. Rescheduling with less than 2-business days notice is considered a cancellation and your holding fee/deposit is sacrificed. If you reschedule, your rescheduled appointment must be within 6 months of your original session date. There are no exceptions to this policy.


IF WE HAVE TO RESCHEDULE

Your time is as valuable as ours. So, if for some reason we have to reschedule the date of your shoot, you'll receive a discount of $50 off of your remaining balance. Or, you can choose to receive a full refund of your deposit if you'd rather cancel than reschedule.


On rare super-dark and rainy days, we might have to reschedule. While we appreciate how long clients wait to shoot with us, we can't control the weather and don't ever want to compromise the quality of your images. If we have to cancel for weather related issues, we'll reschedule you as quickly as possible. Or, if you don't want to reschedule, we're happy to refund your deposit.

WEATHER RESCHEDULING


LATE ARRIVALS

If you're late for your shoot, this will result in less shoot time and fewer images/looks as we may have a client coming after you. If you're over 30 minutes late, this is considered a cancellation and will result in the forfeiture of your holding fee. There are NO exceptions to this rule.


If the voices in your head tell you not to show up, or you cancel, you will forfeit your holding fee/deposit.

NO-SHOWS


You'll receive your images within 2 business days of your shoot via a private, Gallery/VIRTUAL CD. Please see above for how this works.

SESSION REVIEW & DISC RELEASE:


For any clients under 18 years of age, a parent or legal guardian is required to be present and in visual/auditory range of their child at all times. We have a sofa in the studio lounge where you will be able to see and hear everything. Sit back on our sofa, and enjoy watching your child have laugh and have fun.

FOR PARENTS OF YOUTH CLIENTS


RE-SHOOTS & REFUNDS

Photographs are artistic creations. Interpretation of artistic creations is extremely subjective. Because of this, there are NO re-shoots or refunds for any reasons other than technical issues/malfunctions where the client does not receive at least 100 images in clear focus. There are NO exceptions to this rule.